Data Operations Specialist

Develop, QC, audit, and deliver completed and approved datasets meeting predetermined deadlines with a goal of complete accuracy.

Work with stakeholders at all levels to identify and address process gaps with process improvement ideas that bring efficiency and structure to workflows.

Assist our AI and RPA models by manually parsing data to help derive insights for automation.

Interpret and understand client requirements for every project and execute it per the defined rules.

Perform annotations to help train our ML models.

Direct and monitor progress and performance of the team.

Act as a culture carrier and live by all our core values of ownership, commitment, collaboration, agility and innovation, and a growth-oriented mindset.

Respond to client inquiries related to ongoing projects.

Research and troubleshoot issues associated with data and/or tools provided.

Assess project proposals, provide time estimates then document time and accuracy for evaluation purposes.

Assist in documentation and continual improvements of SOP’s for internal workflows.

Prepare tools and reports that measure and evaluate team accuracy and productivity.

Assist in planning and allocation of daily work queues.

Ensure that complex concepts shared by our stakeholders are accurately documented in a straightforward manner.

Manage ETAs and deliverables by coordinating with different teams working remotely.

Display excellent change management and risk management skills at an individual level, during the execution of all tasks.

Conduct process training sessions for new members of a team or project.

Must at least have a bachelor’s degree in any stream.

Must have at least 1 – 2 years of work experience. This can include –
– Any role that involved building high-quality datasets, or
– Operations roles that may have involved managing business processes, audits, etc., or
– Exposure to client management, including, gathering requirements to build datasets that are customized according to the client’s needs.

Must be excellent with oral and written communication.

Must have intermediate to advanced excel skills.

Must have used SQL while dealing with data.

Must be able to pay excellent attention to details and have good change management skills.

Must be a team player and a quick learner with a solution-oriented nature and a positive attitude.

Availability to work at adaptable and flexible hours.

An open-minded, motivated self-starter with a positive approach to problem-solving.

An active listener who can effectively translate instructions into action.

A quick learner who is tech-savvy and enjoys working with data.

High-speed internet connectivity for video calls and efficient work.

Capable business-grade computer (e.g., modern processor, 8GB + of RAM, and no other obstacles to interrupted, efficient work).

Headphones with clear audio quality.

Stable power connection and backups in case of internet/power failure.